Job Title:

Job Description

We’re Concentrix, the global tech and services powerhouse helping the world’s top brands simplify, modernize, and transform how they connect with people. We’re intelligence-fueled and tech-powered — and we’re looking for a Salesforce Business Analyst to join our team in Rabat.

In this role, you’ll bridge the gap between business needs and smart technology solutions. You’ll analyze, optimize, and design Salesforce features that boost performance, drive adoption, and fuel digital transformation.

Career growth and personal development

At Concentrix, we invest in our people because when you thrive, our clients and customers thrive. You’ll have access to specialized training, industry certifications, and growth programs designed to support your career journey, every step of the way.

In fact, most of our managers and leaders have been promoted from within.

What you will do in this role

As a Salesforce Business Analyst, you will:

• Collaborate with business stakeholders to analyze, define, and document Salesforce-related requirements.
• Translate business needs into scalable Salesforce solutions, ensuring alignment with industry best practices.
• Work with developers and administrators to customize and optimize Salesforce functionalities (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Support CRM implementation projects, system integrations, and data migration.
• Develop and maintain detailed process flows, wireframes, and functional documentation.
• Conduct user training & support, Ensuring successful implementation and adoption of new features.
• Stay updated with the latest Salesforce releases, trends, and best practices.

Your qualifications

We welcome team players who are curious, driven, and ready to make an impact.

Concentrix is a great match if you have:

• Experience: 3+ years as a Salesforce Business Analyst, Consultant, or a similar role.
• Salesforce Certifications: Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications (Sales Cloud, Service Cloud, etc.).
• CRM Expertise: Strong background in CRM implementation & optimization, preferably in Salesforce ecosystem.
• Technical Knowledge: Understanding of APIs, REST/SOAP integrations, data migration, and Salesforce automation tools.
• Agile Mindset: Experience with Agile/SAFE methodologies and working in cross-functional teams.
• Communication Skills: Ability to translate business needs into clear functional requirements for technical teams.
• Problem-Solving Skills: Strong analytical mindset with the ability to propose innovative solutions.

Not sure if you meet every requirement? That’s okay — we’d still love to hear from you. We believe diverse experiences create stronger teams.

Here’s what we offer:

• Full-time, indefinite contract
• Hybrid or remote work setup in Rabat
• Competitive salary and performance bonuses
• Opportunities to work on global Salesforce innovation projects
• Certification and career advancement support
• Training on the latest CRM trends and tools
• Collaborative, diverse, and supportive environment
• Referral bonuses and internal mobility options

Power the best version of you!

Join our community of 440k+ game-changers across the globe and shape what’s next. If this role sounds like your next big move, we’re ready for you.

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