Job Title:

Job Description

As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:

• handling incoming inquiries from German customers via the phone, email and on online,
• providing support for customers to effectively resolve their queries,
• using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
• updating our systems with complete and accurate details regarding your customer interactions.

Your Benefits:

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Transportation allowance
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Access to training and development opportunities

Your Skills

We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following:

• Excellent German communication and interpersonal skills (written & verbal)
• German Level B2 / English B1
• High school diploma
• 3 -6 six months of relevant Customer Service experience (preferred)
• Highly motivated and strong work ethic.
• Courteous, friendly, and professional manner
• Strong computer skills and attention to detail
• Ability to work to deadlines and targets
• Flexibility in your approach to work to meet the changing needs of the business
• Ability to work as a team member, as well as independently

This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.

About Us

With 250,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re extremely passionate about the power of exceptional customer experiences, because we know, when someone has an amazing customer experience, it can be life changing!

We’re fanatical about our diverse and passionate people all across the world people. We see and love each of their individualities, because recognize that all our differences make us stronger together.  That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)  Be true. Be you. Be with us... and together we will make new memories!

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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