Job Title:

Content Producer / CMS Publisher

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid
We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We're deep in technology, strategy and creative. We need a versatile, experienced, mid-career content producer/CMS author who can provide content publishing in large volumes for existing client platforms or support large enterprise content management systems (CMS) migration projects. Whether existing or migrating, our content clients require producers able to optimize, maintenance, and govern content in an omni-channel landscape.

Responsibilities

• Accurately author/publish content in CMS systems on behalf of clients
• Use HTML and CSS to resolve publishing issues as needed
• Support content governance by providing monthly and quarterly reviews of content for brand and digital rights compliance
• Find and resolve large volume of content bugs using an intake ticketing system like JIRA or Asana
• Recognize problems with underlying information organization and recommended solutions
• Audit content types found on websites, shared drives, social channels or anywhere else clients may be storing valuable assets.
• Report on audit findings and content problems using Excel or similar spreadsheet tools
• Participate in content mapping, content clean-up and process and workflow mapping activities during large content migrations

Required Skills

• Detail orientated and excellent English proofreader, able to spot issues in tone and voice that writers and editors may have missed
• Basic technical knowledge of HTML & CSS
• Expertise in Magento catalogue management, Oracle BCC and Adobe Experience Manager.
• Experience authoring in enterprise content management systems such as AEM, Sitecore, Highspot, Siesmic, etc.
• Ability to multitask and meet tight deadlines
• Ability to work both independently and contribute as part of a production team
• Familiarity with headless/structure content concepts and how CMS, DAM, PIM and API systems work together to deliver content to consumers
• Strong technical acumen and natural curiosity for what's next in content management practices
• (Desired) Ability to communicate audit findings and recommendation via PowerPoint or similar slideware tool; ability to map and model content using digital whiteboard tools like Visio, Miro or Lucidchart
• Showcases eagerness for feedback and a growth-focused mindset
• Adjusts quickly to changes in project direction or priority

Are you driven to build great digital experiences?

At Concentrix Catalyst we're designing and building the next generation of digital business and experiences—and we're committed to hiring the best and brightest talent to help us. If you're passionate about design and technology and want to make a difference, we'd love to hear from you. We're committed to helping our employees grow through participation in community events and professional development.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

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