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Job Title:

Bilingual Content Quality Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a detail-oriented Content Quality Analyst to join our content publishing team. In this individual contributor role, reporting to the Content Team Lead, you will be essential in ensuring the quality of our digital products and services. Your responsibilities will include conducting regular audits of our digital channels (Web, App, SAS) and ensuring high-quality output through timely error detection and accurate defect logging. The ideal candidate will be well-organized, able to navigate challenging situations with clarity, and proactive in identifying and resolving publishing and content errors efficiently.
 

Key Responsibilities:

  • Conduct full-cycle testing, including designing manual tests, developing scripts, and executing tests to ensure content quality.

  • Collaborate closely with development and marketing teams to facilitate defect resolution and enhance overall content quality.

  • Utilize CMS platforms such as Adobe Experience Manager (AEM), Magento, and others for testing and quality assurance.

  • Act as a Content Publisher to make necessary fixes in the system, ensuring updates are applied efficiently and effectively.

  • Perform audits of the content management system to identify areas for improvement and optimization, leading feature enhancements to streamline the publishing process.

  • Analyze and audit UI/UX journeys to ensure consistent and seamless user experiences across all digital platforms.

  • Advocate for timely fixes on identified defects, fostering a culture of quality and accountability within the team.

  • Document findings and provide actionable insights and recommendations for process improvement.

Required Skills and Qualifications:

  • 3+ years of front-end manual testing experience, particularly in CMS environments.

  • Proven ability to work both independently and collaboratively within a team setting.

  • Bilingual proficiency in English and Arabic (native).

  • Excellent communication skills with a strong personality to advocate for quality and drive improvements.

  • Experience in content management system enhancements and fixes.

  • Familiarity with testing tools and frameworks, including JIRA and Azure DevOps.

  • Knowledge of marketing QA processes and static testing methodologies.

  • Proficient in AEM, Magento, and other CMS systems.

  • Strong analytical mindset with a passion for problem-solving and attention to detail.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Arabic (Required)

Time Type:

Full time

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