Job Title:

Analyst, Global Analytic Insights

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote

100% worm from home from EGYPT

The Analyst plays a crucial role in providing strategic analysis services to our partners. You will emphasize understanding the context, strategy, and processes of our and our clients' organizations. The Analyst partners with teams to gain in-depth insights into customer needs, services, and the business roadmap. The Analyst is also expected to assess the program to identify projects that enhance operations and finances.

Description

Responsibilities:

Strategic Insight:

• Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, and services.
• Comprehend the broader business environment in which we operate, including industry trends, competitive landscape, and internal dynamics.
• Identify opportunities that are crucial in overcoming challenges based on impact and value.
• Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.

Process Review and Improvement:

• Understand, map and review assigned business processes from end-to-end.
• Identify operational, financial, and technological risks, and provide quantified mitigation strategies.
• Foster a culture of continuous improvement, encouraging the identification and exploration of solutions.

Analytical Project Management/Participation:

• Scope and manage analytical projects, including timeline creation and documentation.
• Work together with operations or clients to understand business problems and processes.
• Conduct data analysis and present applicable and quantifiable recommendations.
• Implement and track the impact of recommendations to ensure value realization.

Data-Driven Decision Making:

• Use expertise in Information Systems to develop, set up, and manage reasonable reports that contribute to the execution of action plans.
• Ensure data reliability and validity.
• Use data reporting to gain business insight and operationalize opportunities identified, with the possibility of employing statistical analysis for trend/insight validity.

Call-Related Tasks:

• Listen to live and recorded calls to create data and/or spot quantifiable improvement opportunities and gain business insights.
• Assess customer emotions and satisfaction levels through sentiment analysis.
• Identify hindrances to issue resolution and ensure process compliance is consistent on customer interactions.

Qualifications:

• Required:
• 3+ years of experience in Analytic Insights
• You will report directly to line manager
• Analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights.
• Work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.
• Verifiable skill in following through with project/solutions implementation. Can lead solutions implementation from identification of opportunity and determining business case/potential value and ROI to results/ROI.
• Work without direction or management for extended periods.
• Advanced/expert skills in the use of Microsoft Office applications.

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Location:

EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:

Time Type:

Full time

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